We hope you love your Cheerful Heart products, but we accept that sometimes things don’t meet your expectations

 As our products are hand-made to order once an order has been placed, it cannot be cancelled and we are unable to accept returns unless the goods are faulty.

In this instance please contact us by email here with your order information and some simple photographs so that we can arrange a replacement item to be sent out to you. With personalised items please ensure you are absoluuuuuuutely sure that what you have put in the "your bespoke words" box is correct. This includes spelling, grammar etc as we WILL make whatever you put in!

Refunds cannot be made on items that are made as you have requested, only if we muck up (which has been known to happen, we are only human :)